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Policies & Student Resources

University-Level Policies

The Penn Book

The Penn Book is the comprehensive source for Penn's policies and procedures, including information on academics, resources, and student personal conduct and responsibility. As University of Pennsylvania students, Master of Health Care Innovation students are expected to adhere to these policies. A few of the policies included in The Penn Book are highlighted below.

Read The Penn Book

Information on accreditation and state authorization is available on the website for the Office of the Provost

Program-Specific Policies

Course Grading

Faculty assign a letter grade to each student for each course, measuring performance against learning objectives. Students must maintain a GPA of at least 3.0 to remain in good standing. If you are concerned about your performance in a course, please reach out to your TA right away. Any programmatic questions can be directed to the Program Manager at 215-573-9378.


Master of Health Care Innovation courses are six weeks long each and do not follow typical semester start and end dates. Thus typical University add/drop period dates do not apply. Instead, students must withdraw before the end of Week 2 of the course in order to be granted a full refund. Note that course weeks run Tuesday­­­­–Monday.

drop deadline (monday of week #) refund %
Weeks 1–2 100%
Weeks 3–4 50%
Weeks 5–6 0%


Students who do not complete course requirements, and who do not withdraw before the last day of class, must arrange with course TAs to take an incomplete. Upon completion of missing assignments, the incomplete will be changed to a letter grade and the student will receive credit for the course. All incompletes must be resolved on the following schedule:

  • Core courses must be completed by July 31 of the first cohort year.
  • Fall electives (1 through 4) must be completed by December 31 of the second cohort year.
  • Spring electives (5 and 6) must be completed by February 28 of the second cohort year.

Office Hours and Student Support

Students receive support from Penn staff and faculty, primarily via email or course discussion boards. Faculty office hours and information about teaching assistant availability is posted within each course. For academic matters, the teaching assistants and faculty will respond. An in-house help email and various online resources are available for technology support.

Student Affairs

Students in the Master of Health Care Innovation program are considered to be University of Pennsylvania students—enrolled at least half-time in most semesters—within the Perelman School of Medicine. They are enrolled in at least 1.0­­–3.5 CU per semester and are part of a global Penn community. Upon graduation, students are considered alumni of the University of Pennsylvania.

Academic Grievances

Students who have a concern about a matter related to the MHCI program, whether it is about a course, instructor, or advising, are encouraged to contact the Faculty Director.

Leave of Absence

The MHCI is designed as a cohort experience. Continuous study is recommended. A student who wishes to take a leave of absence must submit a written request to the Faculty Director for approval. A leave of absence may de-activate the student's PennKey and PennCard. Contact the Program Manager at 215-573-9378 for more information.

Transfer Credit

Requests to transfer credits from another academic program must be reviewed by the Faculty Director.

Nondiscrimination Statement

The University of Pennsylvania values diversity and seeks talented students, faculty and staff from diverse backgrounds. The University of Pennsylvania does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class status in the administration of its admissions, financial aid, educational or athletic programs, or other University-administered programs or in its employment practices. Questions or complaints regarding this policy should be directed to the

Executive Director of the Office of Affirmative Action and Equal Opportunity Programs
Franklin Building - 3451 Walnut Street, Suite 421
Philadelphia, PA 19104
or (215) 898-6993 (Voice) or (215) 898-7803 (TDD)

Student Resources

An array of Penn’s student resources are available to Master of Health Care Innovation students. Though many of the offices that offer student resources traditionally serve on-campus students, reasonable effort is made to provide comparable services to students who do not study on campus. Among the offices that you might find helpful are:

Career Services

Counseling and Psychological Resources (CAPS) (Please note that CAPS cannot provide online therapy)

Division of Public Safety

Graduate Student Center

International Student and Scholar Services (ISSS)

Office of Student Conduct

Office of the University Registrar

Penn Libraries

Student Financial Services

Weingarten Learning Resources Center

Office of Student Disability Services