Jobs

The Program Manager manages administrative operations, including admissions, onboarding, communications, and activities for the Department of Medical Ethics and Health Policy’s Online Educational Initiatives (MEHP Online). This includes the Master of Health Care Innovation (MHCI)—a high-touch, cohort-based online degree—and related graduate programs. They coordinate compliance with academic policies and timelines to support effective program delivery.

Reporting to and working closely with the MHCI Associate Program Director, the Program Manager works in a sustainable, high-quality way to 1) manage admissions and onboarding processes and 2) support students’ academic success and program operations.

The Program Manager leads administrative admissions processes for the MHCI and related programs. This entails collecting and tracking application materials across multiple application deadlines throughout the year; effective, timely, and clear communication (verbal and written) with applicants, references, and the Admissions Committee; shepherding and troubleshooting processes through the admissions software; and managing and supporting alumni interviewers.

The position also manages program communications, such as student and alumni newsletters, special announcements, and course info for partner programs. They maintain internal (Canvas) and external (Drupal) websites and they support co-curricular activities for students and alumni.​ Students in MEHP Online programs are working professionals across diverse roles and organizations who are passionate about improving health care.

The Program Manager supports these students as they enroll in the program, register for courses, and seek help with administrative issues regarding email accounts, billing, and more. The successful candidate will have experience managing complex, multi-step processes with software systems, volunteers, and committees; is highly organized and reliable; shows strong attention to detail; and can clearly communicate and empathetically interact with a varied population of adult learners, whether by phone, video calls, or email.

Qualifications

• Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.

• Key competencies for the successful candidate include:

• Attention to detail
• Clear written and verbal communication, comfort with making and answering phone calls, email, and messages
• Deadline-oriented
• Creative problem-solving
• Excellent customer service skills
• Entrepreneurial mindset (preferred)

This position is eligible for a hybrid work arrangement.

To Apply

Along with a résumé/CV, candidates must submit a cover letter. Applications without a cover letter will not be reviewed. In your cover letter, briefly describe a professional situation where you helped somebody resolve a problem. What skills did you use to successfully support them? Additionally, explain your interest in this role.

Visit the Careers@Penn site to view the full Program Manager position and apply.

The Associate Director for Curriculum Development and Online Education is a pedagogical leader who advances education for health care professionals. The position bridges the expertise of renowned faculty, the potential of working professionals, and the skill of facilitators. As a senior leader for the Department of Medical Ethics and Health Policy’s online educational initiatives team (MEHP Online), the Associate Director ensures pedagogical excellence, directs curriculum development and instructional operations, and provides strategic collaboration.

The Associate Director influences the effectiveness of the Master of Health Care Innovation (MHCI) degree and helps achieve the standard for educational excellence and strong community that are hallmarks of the MHCI. The program launched in 2017 as the first fully online degree of the University of Pennsylvania. The Associate Director also extends impact through continuing education workshops, graduate collaborations, and resources to drive innovation.

The Associate Director reports to the Director of Online Educational Initiatives. Direct reports include the Instructional Designer and the Course Coordinator, as well as a roster of teaching assistants. Responsibilities may evolve along with the MHCI and other initiatives.

Responsibilities

1. Lead curriculum development for online graduate and continuing education programs that are applicable, feasible, viable, and sustainable.

• Ensure that the curriculum is coherent, relevant, and foresighted. Integrate program competencies and address emerging priorities across courses.
• Assess the need for course updates with faculty and partner with them on major course designs and refreshes.
• Implement a tiered approach to course development and continuous improvement with a lean instructional team. Directly steward substantial course redesigns. Provide targeted consultation and review for moderate updates. Establish processes that enable consistent delivery for courses that require minimal change.
• Lead CME workshop design and learning.

2. Sustain a culture and practices of pedagogical excellence, valuing faculty expertise and student experience.

• Shape assessment strategy and ensure that all graduate courses are rigorous and effective for health care professionals.
• Coach a busy multidisciplinary faculty with customized pedagogical, technology-supported solutions to shape their expertise into online education that is effective, student-centered, and sustainable.
• Design learning activities that build interprofessional community to deepen understanding and increase impact, while fostering respect, trust, and safety for all participants.
• Lead the development and implementation of academic policy.
• Serve as a pedagogical thought partner within MEHP and across Penn. Contribute to outward‑facing teaching, scholarship, and thought leadership that strengthens the program’s reputation.

3. Lead instructional operations and staff, and contribute to MEHP Online team senior leadership.

• Supervise two FTE direct reports to ensure quality and enable professional growth. Maintain and supervise a roster of teaching assistants.
• Shape online educational initiatives as a nimble, thoughtful collaborator with the Director and fellow Associate Directors. Assess and recommend policy, operations, educational content, or individuals to address opportunities and manage crises.
• Plan instructional budget and assess resources with Director of Online Educational Initiatives.

4. Provide strategic leadership in expanding educational opportunities from MEHP Online.

• Lead opportunities for external specialists to supplement faculty expertise, including co-curricular programming for in-person Seminar and synchronous events.
• Build relationships within Penn and Penn Medicine for MEHP Online to serve as an educational resource to help individuals and interprofessional groups drive innovation.

Required Qualifications

• Bachelor’s degree (Master’s preferred) or equivalent work experience
• 5-7 years of experience (7+ preferred) in course development, grounded in pedagogical principles, for graduate students and/or professionals; or an equivalent combination of education and experience.
• Proficiency in online instructional design
• The ideal candidate will demonstrate strengths in communication (to various audiences and across multiple modes), analytical thinking, problem solving, organization, flexibility, creativity, teamwork, initiative, foresight, and strategic thinking to advance the mission of MEHP Online.

Preferred Qualifications

• Higher education instruction
• Practice in design-thinking methodology
• Familiarity with Canvas
• Broad health care knowledge

This is a hybrid-eligible work position, requiring regular presence on campus in Philadelphia.

To Apply

Along with a résumé/CV, candidates must submit a cover letter, otherwise their application will not be reviewed. In your cover letter, briefly describe a great experience you’ve had translating someone else’s domain expertise into a delightful learning experience at work, in school, or elsewhere: What 1 or 2 factors made it effective for the audience?

Visit the Careers@Penn site to view the full Associate Director position and apply.