Course Description

In this 4.5-week lab, group work is prioritized, and students use the skills they have learned throughout the Master of Health Care Innovation so far—as well as their professional expertise—to investigate and specify a difficult challenge in health care. In small groups, students experience working together to research and define a problem. They will also validate and prioritize an array of problems in their assigned challenge area, and present their work to a panel of health care experts.
They will come away from this lab with an understanding of human centered design thinking and how to:

  • Conduct background research with end users and stakeholders.
  • Analyze findings.
  • Subject a problem to constructive feedback from classmates and observers.
Key Course Units
  • Empathy mapping and doing research
  • Personas and divergent thinking
Learning Objectives
  • Conduct interviews with end users and stakeholders in health care contexts.
  • Analyze user experiences and attitudes related to access to high-quality health care.
  • Synthesize knowledge from multiple sources to define a problem in a way that facilitates impactful and innovative solutions.
  • Present a clearly defined problem statement to an audience of peers and health care experts.
  • Collaborate with a group of innovators in a remote work environment.
Deliverables
  • an empathy map
  • a behavioral roadmap/stakeholder analysis
  • a persona
  • a problem statement
  • a group presentation

Course Guests

Eric Alvarez Grapefruit Health Dereck Paul Glass Health Ashlee Wisdom Founder and CEO, Health In Her HUE