Leading Change in Health Care

Course Description

There has been no shortage of recommendations from executives, consultants, and self-declared experts on how to improve health care. But the success rate for implementation has been low, and health care systems still struggle with problems of quality, cost, and access—not to mention high employee turnover and provider burnout. However, across the country, there have been pockets of success in improving care delivery. A number of best practices show promise, including open access scheduling, care coordination and standardization, performance measurement and feedback, the expansion of palliative care, community health worker programs, and access to behavioral care.

Through lectures, case studies presented by multiple expert faculty, and interviews with leaders in the field, you will examine these transformative practices and the leadership techniques that have led to their success, and explore ways to direct change within your organization.