Course Description

What makes a transformation effort succeed—or fail? As health care systems struggle with problems of quality, cost, and access, we look to successful cases in improving care delivery. Through brief lecture and interview videos with leaders in the field, health policy expert Zeke Emanuel introduces transformative practices. Areas include open-access scheduling, care coordination, community health worker programs, and performance measurement and feedback with co-instructor Jennifer S. Myers, MD, and the integration of behavioral care with physical health care. Learn about these topics and contribute to the transformation of health care delivery in your workplace.

Specific course topics include:  

  • the principles of health care transformation 
  • scheduling and appointment management  
  • transforming electronic health records  
  • transformation in care coordination and community health
  • quality improvement methods and useful tools
  • implementing transformational practices

Course guests: 

  • Sachin Jain, MD, President and Chief Executive Officer of SCAN Group and Health Plan
  • Shreya Kangovi, MD, MS, Founding Executive Director of Penn Center for Community Health Workers 
  • Bernadatte C. Loftus, MD, former Associate Executive Director, Mid-Atlantic States for Kaiser Permanente Medical Group 
  • Edmondo Robinson, MD, MBA, FACP, Senior Vice President, Chief Digital Innovation Officer at Moffitt Cancer Center 
  • John Sprandio, MD, specializes in hematology and oncology 
Zeke Emanuel teaches Transformation Course
A sample video from the Transforming Health Care Delivery course, taught by Ezekiel J. Emanuel, MD, PhD and Jennifer S. Myers, MD.

Next Available Course Dates: October 13–November 9, 2020

Estimated Hours/Week: 6 to 8

What You Will Learn and Do

This course is designed to help you address questions such as: 

  • What best practices exist for transforming health care delivery? 
  • How do you determine whether a health care transformation initiative is successful—and what do you do when it’s not? 
  • What transformational changes may be feasible in my professional context? 

Who Takes This Course and Why

Technology specialists, data analysts, and entrepreneurs looking for insights into practices that can transform health care delivery. Gain perspective by studying with clinicians, administrators, and other professionals from across the industry. 

Health care leaders, clinicians, and administrators in health care delivery who want to learn and apply transformative practices within their organization and for their patients. Prepare to initiate transformation within your own professional setting. 

Not ready to enroll? Sign up below to receive a special reminder a week before the course starts.

Meet the Faculty

Ezekiel J. Emanuel, MD, PhD

Ezekiel J. Emanuel is the Diane v.S. Levy and Robert M. Levy University Professor, Vice Provost for Global Initiatives, and Chair of the Department of Medical Ethics and Health Policy at the University of Pennsylvania. He was the founding chair of the Department of Bioethics at the National Institutes of Health until August 2011. He served as a Special Advisor on Health Policy to the Director of the Office of Management and Budget and National Economic Council during the Obama administration. He is also a breast oncologist.

Dr. Emanuel received his MD from Harvard Medical School and his PhD in political philosophy from Harvard University and has published widely on health care reform, research ethics, and end-of-life care. His book Reinventing American Health Care examines the history of the U.S. health care system, the Affordable Care Act, and health care predictions for the future. Its sequel, Prescription for the Future, was released in June 2017. Dr. Emanuel also serves as a Venture Partner at Oak HC/FT in addition to serving as contributor for the New York Times and Fox News.

He began teaching online with a massive open online course on Coursera in 2013 and has since shaped his experiences and research into brief video lectures on medical ethics and health policy issues for continuing education, professional development, and academic learners.

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Jennifer S. Myers, MD, FHM, FACP

Jennifer S. Myers, MD, FHM, FACP, is an academic hospitalist and Associate Professor of Clinical Medicine at the Perelman School of Medicine at the University of Pennsylvania. At Penn, she is the Associate Designated Institutional Official for Quality and Safety in Graduate Medical Education for the University of Pennsylvania Health System. She also directs a fellowship program at Penn for post-graduate fellows or junior faculty in the area of quality and safety research, policy, and administration. 

In 2012, she led the development of the Quality and Safety Educators Academy, the first national faculty development program designed to provide faculty with educational and professional development strategies to help fill the current unmet need for quality and safety educators in our nations’ medical schools and teaching hospitals. In 2010, she received the Clinical Excellence Award from the Society for Hospital Medicine, and in 2011 was named a Josiah Macy Faculty Scholar for her innovations in medical education.

Dr. Myers has spoken and written nationally on patient safety issues in healthcare as well as the need for integration between graduate medical education and health care systems.

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