Course Description

What makes a transformation effort succeed—or fail? As health care systems struggle with problems of quality, cost, and access, we look to successful cases in improving care delivery. Through brief lecture and interview videos with leaders in the field, health policy expert Zeke Emanuel introduces transformative practices. Areas include open-access scheduling, care coordination, community health worker programs, and performance measurement and feedback with co-instructor Jennifer S. Myers, MD, and the integration of behavioral care with physical health care. Learn about these topics and contribute to the transformation of health care delivery in your workplace.

Specific course topics include:  

  • the principles of health care transformation 
  • scheduling and appointment management  
  • transforming electronic health records  
  • transformation in care coordination and community health
  • quality improvement methods and useful tools
  • implementing transformational practices

Course guests: 

  • Sachin Jain, MD, President and Chief Executive Officer of SCAN Group and Health Plan
  • Shreya Kangovi, MD, MS, Founding Executive Director of Penn Center for Community Health Workers 
  • Bernadatte C. Loftus, MD, former Associate Executive Director, Mid-Atlantic States for Kaiser Permanente Medical Group 
  • Edmondo Robinson, MD, MBA, FACP, Senior Vice President, Chief Digital Innovation Officer at Moffitt Cancer Center 
  • John Sprandio, MD, specializes in hematology and oncology 
Zeke Emanuel teaches Transformation Course
A sample video from the Transforming Health Care Delivery course, taught by Ezekiel J. Emanuel, MD, PhD and Jennifer S. Myers, MD.

Next Available Course Dates: April 6–May 3, 2021 and January 25–February 21, 2022

Estimated Hours/Week: 6 to 8

What You Will Learn and Do

This course is designed to help you address questions such as: 

  • What best practices exist for transforming health care delivery? 
  • How do you determine whether a health care transformation initiative is successful—and what do you do when it’s not? 
  • What transformational changes may be feasible in my professional context? 

Who Takes This Course and Why

Technology specialists, data analysts, and entrepreneurs looking for insights into practices that can transform health care delivery. Gain perspective by studying with clinicians, administrators, and other professionals from across the industry. 

Health care leaders, clinicians, and administrators in health care delivery who want to learn and apply transformative practices within their organization and for their patients. Prepare to initiate transformation within your own professional setting. 

Not ready to enroll? Sign up below to receive a special reminder a week before the course starts.

Meet the Faculty

Ezekiel J. Emanuel, MD, PhD

Ezekiel J. Emanuel, MD, PhD, is the vice provost for Global Initiatives, the Diane v.S. Levy and Robert M. Levy University professor, and co-director of the Healthcare Transformation Institute at the University of Pennsylvania. He is also the special advisor to the director general of the World Health Organization. He is on leave for 2019–2021 from being the chair of the Department of Medical Ethics and Health Policy at the University of Pennsylvania.

From January 2009 to January 2011, Dr. Emanuel served as a special advisor on Health Policy to the Director of the Office of Management and Budget and National Economic Council. Prior to that, he was the founding chair of the Department of Bioethics at the National Institutes of Health from 1997 to August of 2011. 

Dr. Emanuel received his MD from Harvard Medical School and his PhD in political philosophy from Harvard University. He has published over 300 articles mainly on health care reform, research ethics, and end-of-life care. He has also authored or edited 13 books. His book, Prescription for the Future, identifies standout medical organizations that have achieved higher-quality, more patient-focused, and lower-cost care, and from their examples distills 12 transformational practices that could transform the entire health care sector. His new book, Which Country Has the World’s Best Health Care? was recently published by Public Affairs. Dr. Emanuel is the most widely cited bioethicist in history. 

Dr. Emanuel also serves as a venture partner at Oak HC/FT in addition to serving as a contributor for the New York Times and CNN. He is a member of the National Academy of Medicine, Association of American Physicians, the American Academy of Arts and Sciences, and the Royal College of Medicine. He turned down a Fulbright Fellowship. He is a 2018 recipient of the Dan David Prize in the category of Bioethics, an honor recognizing innovative and interdisciplinary research that cuts across traditional boundaries and paradigms. Dr. Emanuel received the 2020 Robert Wood Johnson Foundation David E. Rogers Award, given in partnership with the Association of American Medical Colleges, for his profound impact on research ethics, on bioethics training and institution-building, and on health care policy through his role in drafting the Affordable Care Act. And, he received the Lifetime Achievement Award from the American Society of Bioethics and Humanities, its highest honor.

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Jennifer S. Myers, MD, FHM, FACP

Jennifer S. Myers, MD, FHM, FACP, is an academic hospitalist and Associate Professor of Clinical Medicine at the Perelman School of Medicine at the University of Pennsylvania. At Penn, she is the Associate Designated Institutional Official for Quality and Safety in Graduate Medical Education for the University of Pennsylvania Health System. She also directs a fellowship program at Penn for post-graduate fellows or junior faculty in the area of quality and safety research, policy, and administration. 

In 2012, she led the development of the Quality and Safety Educators Academy, the first national faculty development program designed to provide faculty with educational and professional development strategies to help fill the current unmet need for quality and safety educators in our nations’ medical schools and teaching hospitals. In 2010, she received the Clinical Excellence Award from the Society for Hospital Medicine, and in 2011 was named a Josiah Macy Faculty Scholar for her innovations in medical education.

Dr. Myers has spoken and written nationally on patient safety issues in healthcare as well as the need for integration between graduate medical education and health care systems.

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