Course Description

How do you target areas of inefficiency to improve operations in your health care setting? Wharton professor and operations expert Christian Terwiesch guides you—in brief, engaging lecture videos—through a systematic approach to analyze and improve processes. Gain strategies and tools for reducing waste and inefficiencies without sacrificing quality of care, and practice applying them to your own work during discussions with other health care professionals.

Specific course topics include:

  • three system inhibitors: waste, variability, and inflexibility
  • Lean operations and Six Sigma in health care
  • demand forecasting, patient waiting time, and appointment systems
  • financial viability
Video sample of Health Care Operations
LECTURE VIDEO SAMPLE: A segment on examining inventory and flow in a health care setting, from Health Care Operations

Available Course Dates: April 7-May 18, 2020

Estimated Hours/Week: 8

What You Will Learn and Do

This course is designed to help you address questions such as:

  • What are the main sources of waste and inefficiency in health care?
  • How do I calculate the financial benefits of operational improvements?
  • What tools do I use to analyze and improve operations in a medical setting?

Who Takes This Course

Clinicians who want to improve their practice’s efficiency and reduce waste while managing costs and other financial implications. Practice using business tools to analyze existing processes and recommend new ones.

Health care administrators, consultants, or IT professionals who are looking to develop tools to measure capacity, streamline workflow, and improve scheduling for patients and providers alike. Gain new insights from applying operations management strategies to health care processes.

Meet the Faculty

Christian Terwiesch, PhD

Christian Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He is a Professor in Wharton’s Operations and Information and Decisions department, co-director of Penn’s Mack Institute of Innovation Management, and also holds a faculty appointment In Penn’s Perelman School of Medicine. His research on Operations Management and on Innovation Management appears in many of the leading academic journals ranging from Management Science to The New England Journal of Medicine.

Prof. Terwiesch is the co-author of Matching Supply with Demand, a widely used textbook in Operations Management that is now in its third edition. Based on this book, Prof. Terwiesch launched one of the first Massive Open Online Courses (MOOC) in Business on Coursera. By now, 100,000s of students have participated in this course, most of them working professionals from around the world.

Having faced various medical challenges in his own life, Prof. Terwiesch became interested in applying the science of operations to health care. He has been involved in many improvement projects related to patient flow, new delivery models of care, and improving the patient experience. He also is the co-founder of the Panorama Patient Network, a novel platform for educating patients about various medical conditions.

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