Course Description

What makes a transformation effort succeed—or fail? As health care systems struggle with problems of quality, cost, and access, we look to successful cases in improving care delivery. Through brief lecture and interview videos with leaders in the field, health policy expert Zeke Emanuel introduces transformative practices. Areas include open-access scheduling, care coordination, community health worker programs, and performance measurement and feedback with co-instructor Jennifer S. Myers, MD, and the integration of behavioral care with physical health care. Learn about these topics and contribute to the transformation of health care delivery in your workplace.

Specific course topics include:  

  • the principles of health care transformation 

  • scheduling and appointment management  

  • transforming electronic health records  

  • transformation in care coordination and community health

  • quality improvement methods and useful tools

  • implementing transformational practices

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Course Guests: 

  • Sachin Jain, MD, President and Chief Executive Officer of SCAN Group and Health Plan
  • Shreya Kangovi, MD, MS, Founding Executive Director of Penn Center for Community Health Workers 
  • Bernadatte C. Loftus, MD, former Associate Executive Director, Mid-Atlantic States for Kaiser Permanente Medical Group 
  • Edmondo Robinson, MD, MBA, FACP, Senior Vice President, Chief Digital Innovation Officer at Moffitt Cancer Center 
  • John Sprandio, MD, specializes in hematology and oncology 
What Will You Learn and Do

This course is designed to help you address questions such as: 

  • What best practices exist for transforming health care delivery? 
  • How do you determine whether a health care transformation initiative is successful—and what do you do when it’s not? 
  • What transformational changes may be feasible in my professional context? 
Who Takes This Course

Technology specialists, data analysts, and entrepreneurs looking for insights into practices that can transform health care delivery. Gain perspective by studying with clinicians, administrators, and other professionals from across the industry. 

Health care leaders, clinicians, and administrators in health care delivery who want to learn and apply transformative practices within their organization and for their patients. Prepare to initiate transformation within your own professional setting. 

A sample video from the Transforming Health Care Delivery course, taught by Ezekiel J. Emanuel, MD, PhD and Jennifer S. Myers, MD.

Not ready to enroll? Sign up below to receive a special reminder a week before the course starts.